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+General Questions
What is an SSL certificate?
Do I need an SSL certificate for my site?
Will the gold padlock be seen on the browser of my website visitor if I install your SSL certificate?
What are the pre-requisites for using an SSL Certificate on my domain?
Why are your prices so low when compared to other providers?
Do I need an SSL certificate for my site?
Will the gold padlock be seen on the browser of my website visitor if I install your SSL certificate?
What are the pre-requisites for using an SSL Certificate on my domain?
Why are your prices so low when compared to other providers?
+Getting started and activating your SSL
What is the difference between www.domain.com and domain.com?
How to order an SSL certificate?
Okay... so I ordered an SSL. How do I get it to work on my domain?
Why do I get an 'Invalid CSR' error message when I try to activate?
I mistyped the common name when activating the SSL certificate. Can it be changed?
How to order an SSL certificate?
Okay... so I ordered an SSL. How do I get it to work on my domain?
Why do I get an 'Invalid CSR' error message when I try to activate?
I mistyped the common name when activating the SSL certificate. Can it be changed?
+CSR and SSL installation questions
What is a CSR?
Where can I find instructions on how to generate a CSR?
Why do I get an 'Invalid CSR' error message when I try to activate?
Is it possible to check if the CSR I generate is valid before trying to activate?
Where can I find instructions on how to install my SSL certificate?
Where can I find instructions on how to generate a CSR?
Why do I get an 'Invalid CSR' error message when I try to activate?
Is it possible to check if the CSR I generate is valid before trying to activate?
Where can I find instructions on how to install my SSL certificate?
+Troubleshooting errors
I get 'certificate is not trusted because it is self signed' error message when I visit my site.
I get '12263 SSL_ERROR_RX_RECORD_TOO_LONG' error message when I try to visit my site in Firefox.
Why do I get 'Page cannot be displayed' error message after installing the certificate?
When I try to visit my site in IE, I get 'This page contains both secure and non secure data' error.
The certificate stopped working after I changed web hosting provider/web server.What should I do?
I get '12263 SSL_ERROR_RX_RECORD_TOO_LONG' error message when I try to visit my site in Firefox.
Why do I get 'Page cannot be displayed' error message after installing the certificate?
When I try to visit my site in IE, I get 'This page contains both secure and non secure data' error.
The certificate stopped working after I changed web hosting provider/web server.What should I do?
+Renewal, Reissue and Refund questions
How do I obtain a refund for my SSL certificate?
How to renew an SSL certificate?
How can I get my certificate reissued?
The private key for my SSL certificate is lost or is compromised. Can you resend it?
Can I get a refund once my certificate has been issued?
How to renew an SSL certificate?
How can I get my certificate reissued?
The private key for my SSL certificate is lost or is compromised. Can you resend it?
Can I get a refund once my certificate has been issued?
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