News

Dear Customers,

This news is to inform you about the upcoming scheduled maintenance at our Upstream Provider, which will take place on Tuesday, June 19th, 2018.

The timeframe for the maintenance is the following:

16:00 – 22:00 UTC

12:00 – 6:00 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.

We thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 16th June 2018.

The timeframe for maintenance is as follows:

22:59 - 23:30 UTC
6:59 - 7:30 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update @  6:59 PM EDT | 22:59 UTC

Dear Customers,

We would like to let you know that the maintenance has been started.

We will keep you updated here on its progress.

Kind regards,
SSLCertificate.com Support Team

 

Update @  7:16 PM EDT | 23:16 UTC

Dear Customers,

We are glad to let you know that the maintenance has been finished.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay up to several hours.

The maintenance does not affect any issued certificates.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated. 

Once the maintenance is completed or we have any additional details, we will update this post.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 02:40 UTC/ 10:40 PM EDT (June 13)

Dear Customers,

At the moment it is not possible to activate or reissue any SSL certificate.

We are checking the issue with Comodo and will update you via this news post once we have the details.

Thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 03:15 UTC/ 11:15 PM EDT (June 13)

Dear Customers,

The issue is still ongoing.

When the issue is resolved or we have any updates we will let you know.

Please accept our sincere apologies for the inconvenience.

Your patience and understanding are highly appreciated.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 05:55 UTC/ 1:55 AM EDT

Dear Customers,

The issue with activations and reissues has been resolved.

However, the certificates may still be issued with delays. We will update this status post once we have the final confirmation about the resolution.

If you have any issues or questions, please contact our Support team.

Thank you for your understanding.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 06:50 UTC/ 2:50 AM EDT

Dear Customers,

We are glad to inform you that the issue has been resolved.

If there are any issues or questions, our Support team is always here for you.

Kind regards,

SSLCertificate.com Support Team

 

Dear Customers,

We would like to let you know that on June 13, we will be disabling the activations and reissues of SSL certificates. Also, it will not be possible to download the certificate files in user accounts during this time.

The purpose is to make a check of integrity of our backend with COMODO system.

The scheduled timeframes for this check are below:

6:15 AM - 6:30 AM EDT | 10:15 - 10:30 UTC

Certificate purchases and renewals are not affected.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:15 UTC | 6:15 AM EDT June 13

Dear Customers,

This is to let you know that the maintenance has started.

It is not possible to activate, reissue or download SSL certificates.

We will let you know once the maintenance is completed.

Thank you for your patience!

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:30 UTC | 6:30 AM EDT June 13

Dear Customers,

We are glad to let you know that the maintenance is completed.

All SSL management options are enabled.

Thank you for understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:25 UTC | 6:25 AM EDT June 13

Dear Customers,

This is to let you know that the maintenance has been postponed.

We apologize for the inconvenience.

Once it starts, we will update you via this post.

Thank you for understanding.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:40 UTC | 6:40 AM EDT June 13

Dear Customers,

The maintenance has started.

It is not possible to activate, reissue or download SSL certificates.

As soon as the maintenance is completed, we will update this post.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:55 UTC | 6:55 AM EDT June 13

Dear Customers,

The maintenance has been completed.

All SSL management options are enabled.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our upstream provider COMODO is currently performing an unscheduled maintenance.

Some of the submitted certificates are not being issued and get stuck on COMODO side.

The maintenance does not affect new and issued certificates in any way.

Unfortunately, there is no ETA at the moment, however, COMODO technical team is already addressing the issue.

We keep in touch with COMODO and will be glad to keep you updated via this post.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

update@: 17:20 UTC | 01:20 PM EDT

Dear Customers,

We are glad to let you know that the unscheduled maintenance has finished.

SSL certificates are issued in the usual manner now.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This is to inform you about the upcoming scheduled maintenance at our Upstream Provider, which will take place on June 14th, 2018.

The timeframe for the maintenance is the following:

June 14, 5:00-9:00 PM EDT

June 14, 21:00 – June 15, 01:00 UTC


The maintenance will not affect existing, new, pending or issued SSL certificates in any way.

There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.

Our Support Team will be available via Live Chat and ticket system at any time should you have questions or concerns.

We thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 5:00 PM EDT | 21:00 UTC

Dear Customers.

The maintenance has started.

We will keep you posted here on its completion.

Kind regards,
SSLCertificate.com Support Team

 

Update @ June 14, 08:45 PM EDT | June 15, June 15, 00:45  UTC

Dear Customers.

The maintenance has been completed.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

update@ June 12, 00:07 UTC | June 11, 20:07 PM EDT

Dear Customers,

Unfortunately, the issue is still ongoing and there is no ETA for now.

We are contacting COMODO Technical Team on the constant basis and waiting for the updates from them.

We will update this status post every 2 hours or once we get any updates from COMODO team.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

 

update@ June 12, 02:07 UTC | June 11, 22:07 PM EDT

Dear Customers,

We regret to inform you that the issue is still ongoing.

It was escalated on COMODO side and we are in contact with them checking on updates on a constant basis.

We appreciate your patience and understanding on the matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ June 12, 04:07 UTC | 00:07 AM EDT

Dear Customers,

This is to let you know that, unfortunately, the issue is still ongoing.

We are contacting COMODO Technical Team on the constant basis and waiting for the updates from them.

Unfortunately, we do not have any ETA for now.

We will update this status post once we have any news from COMODO CA.

We hope for your understanding in this matter.

Thank you.

Kind regards,
SSLCertificate.com Support Team

 

update@ June 12, 11:00 UTC | 07:00 AM EDT

Dear Customers,

According to COMODO, the issue is already resolved.

All affected SSL certificates should be issued within 1 hour.

We will be monitoring the situation and update this post once all affected SSLs are issued.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

 

update@ June 12, 14:04 UTC | 10:04 AM EDT

Dear Customer,

The issue with the signing servers is completely resolved. All the queued orders are issued.

At the same time, we regret to let you know that COMODO API is currently having issues, therefore you may receive errors during SSL activations, reissues and when trying to download the certificates.

COMODO is already aware of the issue and they are doing their best to resolve it.

We will keep you posted here on the results of the investigation.

Kind regards,
SSLCertificate.com Support Team

 

update@ June 12, 14:40 UTC | 10:40 AM EDT

Dear Customers,

The issues on COMODO side are solved. All certificate management options are working properly.

We apologize for any inconveniences the issue might have caused to you.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

You may face connectivity issues on our website today.

It does not influence any new or existing orders.

Our team is already looking into the issue and working on the resolution.

It will take some time and we will update you via this post once the website is stable.

We apologize for any inconveniences this might cause and highly appreciate your patience.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 01:05 UTC (June 4) / 9:05 PM EDT (June 3)

Dear Customers,

We are glad to confirm that the issue is resolved.

Thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

Update@ 8:59 UTC | 4:59 AM EDT

Dear Customers,

This is to let you know that, unfortunately, the issue is still ongoing.

We are contacting COMODO Technical Team on the constant basis and waiting for the updates from them.

Unfortunately, we do not have any ETA for now.

We will update this status post once we have any news from COMODO CA.

We hope for your understanding in this matter.

Thank you.

Kind regards,
SSLCertificate.com Support Team

Update@ 10:07 UTC | 6:07 AM EDT

Dear Customers,

We are glad to let you know that the issue has been resolved.

The orders are issued without delays now.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with certificate status updates.
As a result, the certificates' status in user's account panel may be outdated.

Unfortunately, there is no ETA at the moment. We will update the news post once we have any updates.

We keep in touch with COMODO CA technical support to get the issue investigated.

Meanwhile, if your certificate is issued, but the status in your account panel is still 'Purchased', please contact us via Live Chat or submit a Ticket and we will update the status manually for you.

We are sorry for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

update@: 22:35 UTC / 06:35 PM EDT June 1st

Dear Customers,

Unfortunately, the issue with certificate statuses is still ongoing. COMODO team is working on the issue, however, there is still no ETA.

As soon as the issue is resolved, we will update you via this post.

Please accept our sincere apologies for the inconveniences occurred.

Kind regards,

SSLCertificate.com Support Team

 

update@: 15:27 UTC | 11:27 AM EDT June 2nd

Dear Customers,

We are glad to inform you that the issue has been resolved successfully.

If there are any issues or questions, feel free to contact our Support Team.

Thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

Live Chat
Our Partner
They Trust Our SSLs

Get infrequent updates on hottest SSL deals and SSL related news