News

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at Sectigo/Comodo Certificate Authority on Thursday, August 22, 2019.

The timeframe for maintenance is as follows:

06:00 - 07:00 UTC

2:00 AM - 3:00 AM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We regret to let you know that Sectigo/COMODO upstream provider is currently experiencing issues with their signing servers. As a result, the certificates may be issued and delivered with a significant delay.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter. We assure you that after the issue is resolved, all queued SSL certificates will be issued and delivered to SSL admin email addresses.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 11:13 AM EDT | 14:13 UTC

So far we have not received any updates from Sectigo CA. We will keep monitoring the situation and update the post when we have any news.

 

Update @ 12:46 PM EDT | 15:46 UTC

We are glad to let you know that the issues have been resolved on Sectigo website. The queue has been cleared and all the orders are issued now. The issuance time for the new certificates should be within the expected timeframes.

Dear Customers,

This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo/COMODO Certificate Authority on Saturday, August 17, 2019.

The timeframe for maintenance is as follows:

23:00 - 23:59 UTC 17th August 2019
7:00 PM - 7:59 P EST 17th August 201

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:00 UTC | 7:00 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:30 UTC | 7:30 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.
 
All SSL management options are available now.
 
Feel free to contact us if you have any questions.
 
Thank you for your patience and understanding.
 
Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We regret to let you know that we are experiencing issue with our support helpdesk; as a result, we are unable to process any emails/tickets and assist you in chats. Our team is investigating the issue and we are doing our best to come back online.

Meanwhile, our Customer Support Team is providing support via Skype. Please reach our support in sslcertificate Skype account.

We sincerely apologize for the inconveniences.

Stay tuned for updates in this post.

Kind regards,

SSLCertificate.com Support Team

 

 

Update @8:36 EDT | 12:36 UTC

Dear Customers,

We would like to let you know that the issue has been resolved.

Thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

We regret to let you know that we are experiencing issue with our support helpdesk; as a result, we are unable to assist you in chats and may reply to emails/tickets with delays. Our team is investigating the issue and we are doing our best to come back online. Meanwhile, our Customer Support Team is providing support via Skype. Please reach our support in
sslcertificate Skype account.

We sincerely apologize for the inconveniences. Stay tuned for updates in this post.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 15:25 EDT | 19:25 UTC

Dear Customers,

We would like to let you know that the issue has been resolved.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

 

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance which will take place at SECTIGO/COMODO Certificate Authority on August 10, 2019.

The time frame for the maintenance is following:

23:00  - 23:30 UTC 10th August 2019
7:00 - 7:30 PM EDT 10th August 2019

The maintenance will not affect existing, new, pending or issued SSL certificates in any way. It will not be possible to activate, reissue or cancel any SECTIGO SSL certificate within the aforementioned time frame.

We thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:00 UTC | 7:00 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:30 UTC | 7:30 PM EDT

Dear Customers,

The maintetance window has been increased, and it is still ongoing.

We are monitoring the situation and will update the status post as soon as it is completed.

Please accept our apologies for the inconveninces.

Thank you for your patience.

 

update@ : 23:48 UTC | 7:48 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.
 
Activations and reissues are re-enabled.
 
Feel free to contact us if you have any questions.
 
Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This is to inform you about the forthcoming scheduled maintenance that will take place on our upstream provider side.

During the maintenance window, there may be intermittent issues with SSL activation.

The timeframe for the maintenance is as follows:

August 6, 2:00 AM – 4:00 AM EDT | 06:00 – 08:00 UTC.

We highly appreciate your understanding on the matter.

Kind regards,

SSLCertificate.com Support Team

 

Update @2:00 AM EDT | 6:00 UTC, August 6

Dear Customers,

This is to let you know that the maintenance has started.

We will update this status post once it is finished.

Thank you for your understanding.

Kind regards,

SSLCertificate.com Support Team

 

UPDATE @ August 6, 04:00 AM EDT | 08:00 UTC.

Dear Customers,

We are glad to let you know that the maintenance has been completed.

Thank you for your patience!

Kind regards,

SSLCertificate.com Support Team

 

 

Dear Customers,

Sectigo/COMODO is experiencing issues with their mailservers at the moment.

It means that all emails that come from Sectigo/COMODO (DCV emails, fulfillment emails) may be received with a huge delay.

As an alternative option, you can always switch to the HTTP or DNS-based validation for your certificate.

We apologize for the inconveniences this may bring. The appropriate team is aware of the issue and is working on the fix.

Unfortunately, there is no ETA in regard to the matter, however, we will keep you updated via this status post.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

 

update@ 9:15 AM EDT | 13:15 UTC

Dear Customers,

Unfortunately, the issues are still present.

Sectigo (Comodo) team is looking into the matter right now and we are staying in touch with them.

Once there are any news, we will let you know via this status post.

In the meanwhile, please use alternative validation methods to get your certificates issued: HTTP- or DNS-based one.

Thank your patience and understanding. 

Kind regards,
SSLCertificate.com Support Team

 

update@ 11:33 AM EDT | 15:33 UTC

Dear Customers,

We are glad to let you know that the issue has been resolved. Emails are delivered without delays now.

We apologize for any inconveniences the issues might have caused.

Thank you for your patience on the matter.

Kind regards,
SSLCertificate.com Support Team 

 

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance which will take place at SECTIGO/COMODO Certificate Authority on August 3, 2019.

The time frame for the maintenance is following:

23:00  - 23:30 UTC 3rd August 2019
7:00 - 7:30 PM EDT 3rd August 2019

The maintenance will not affect existing, new, pending or issued SSL certificates in any way. It will not be possible to activate, reissue or cancel any SECTIGO SSL certificate within the aforementioned time frame.

We thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

update@ : 23:00 UTC | 7:00 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

update@ : 23:30 UTC | 7:30 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We regret to let you know that we are experiencing issue with our support helpdesk; as a result, we are unable to process any emails/tickets and assist you in chats. Our team is investigating the issue and we are doing our best to come back online. Meanwhile, our Customer Support Team is providing support via Skype. Please reach our support in 
sslcertificate Skype account.

We sincerely apologize for the inconveniences. Stay tuned for updates in this post.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 7:30 AM EDT | 11:30 UTC

Dear customers,


We are glad to let you know that the issue with the Support Helpdesk is resolved now. Feel free to contact us via regular communication channels from now.


We are grateful for your patience and understanding on the matter.

Kind regards,
SSLCertificate.com Support Team

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