News

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 1st December 2018

The timeframe for maintenance is as follows:

23:59 UTC 1st December - 00:29 UTC 2nd December
6:59 PM - 7:29 PM EST 1st December

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team!

 

update@ : 23:59 UTC | 6:59 PM EST 1st December

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 00:10 UTC 2nd December | 7:10 PM EST 1st December

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our upstream provider Sectigo is currently performing an unscheduled maintenance.

The maintenance affects Domain Control Validation process.

The maintenance will not affect existing, new, or issued SSLs in any way.

Unfortunately, no ETA is available at the moment.

We keep in touch with them and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate Support Team!

update@ : 03:42 UTC/ 10:42 PM EST

Dear Customers,

The HTTP- and DNS-based validation methods are affected. The orders are getting validated with a significant delay. This issue will affect you only if you need manual change of the validation method.

Please accept our most sincere apologies for the inconveniences the situation may cause..

Kind regards,

SSLCertificate Support Team!

update@: 04:12 UTC /  11:12 PM EST

Dear Customers,

unfortunately, the issue is still in progress. We will update you once an hour if the issue does not get resolved earlier.

We offer you our sincerest apologies.

Kind regards,

SSLCertificate.com Support Team!

 

update@: 05:12 UTC / 12:12 AM EST

Dear Customers,

To our deepest regret, the issue with the domain control validation is still in progress. We are closely monitor the situation and will let you know once the issue is resolved.

Kind regards,

SSLCertificate.com Support Team!

 

update@: 07:22 UTC / 2:22 PM EST

Dear Customers,

We are glad to inform you that the issue with Domain Control Validation has been resolved.

We appreciate your kind cooperation in the matter. 

If there are any questions, feel free to contact our Support team.

Kind regards,

SSLCertificate.com Support Team!

 

update@: 07:38 UTC / 2:38 PM EST

Dear Customers,

It appears that the issue reoccurred. Please accept our apologies for these inconveniences.

We will keep monitoring the matter and update you via this post once the issue is resolved.

Thank you for your patience.

Kind regards,

SSLCertificate.com Support Team!

 

update@: 09:11 UTC | 4:11 PM EST

Dear Customers,

Currently, only CNAME-based and HTTP-based validation methods are affected. Please try using email validation method meanwhile.

We appreciate your understanding in the matter.

Kind regards,

SSLCertificate.com Support Team!

 

update@: 11:58 UTC | 6:58 PM EST

Dear Customers,

We are glad to inform you that the issue has been fully resolved.

All the Domain Control Validation methods are working properly.

Thank you for your patience and cooperation during the maintenance.

Kind regards,

SSLCertificate.com Support Team!

 

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated every two hours.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

update@ 12:50 UTC | 7:50 EST

Dear Customers,

We are glad to inform you that the issue has been resolved.

Thank you for your kind cooperation during the maintenance.

If there are any questions, feel free to contact our Support team.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on November 27, 2018.

The timeframe for maintenance is as follows:

UTC: 06:59 5th November - 07:29, 27th November 2018
EST: 1:59 - 2:29 AM, 27th November 2018

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 7:03 UTC | 2:03 AM EST

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

update@ : 7:13 UTC | 2:13 AM EST

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We would like to inform you about the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through.

Start date: Monday, Nov 12, 2018

Maintenance window: 01:30 AM –01:45 AM EST | 06:30 – 06:45 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Best regards,

SSLCertificate.com Support Team

 

@update: 01:35 AM EST | 06:35 UTC

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Best regards,

SSLCertificate.com Support Team

 

update@ : 1:45 AM EST | 06:45 UTC

Dear Customers,

We are glad to let you know that the maintenance is finished.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

 

Dear Customers,

We will be performing scheduled maintenance on the server where our support helpdesk is located on Sunday, November 18th on 08:00 UTC,  3:00 AM EST. During the maintenance window our support website https://support.sslcertificate.com/ will be unavailable; as a result, we will not be able to process any emails/tickets or chats.

The maintenance will last up to 30 minutes.

Our Customer Support Team will be online providing support via Skype. The following is our emergency Skype account: Sslcertificate.

 

Please feel free to contact us via Skype during the maintenance.

Kind regards,
SSLCertificate.com Support Team

 

update@ 08:00 UTC | 3:00 AM EST

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ 08:12 UTC | 3:12 AM EST

Dear Customers,

We are glad to let you know that the maintenance is finished.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at Comodo/Sectigo CA  on Saturday, 10th November 2018.

The timeframe for maintenance is as follows:

23:59 10th November 2018 - 00:29 UTC 11th November 2018

6:59 - 7:29 PM EST 10th November 2018


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 23:59 UTC | 6:59 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regard

SSLCertificate.com Support Team

 

update@ : 00:13 UTC | 7:13 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 3rd November 2018.

The timeframe for maintenance is as follows:

23:59 3rd November 2018 - 00:29 UTC 4th November 2018

7:59 - 8:29 PM EDT 3rd November 2018


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team!

 

Update @23:59 UTC | 7:59 PM EDT

Dear customers,

Comodo scheduled maintenance has started. The activation and reissue flow is disabled during the maintenance.

ETA - 30 minutes.

We will update you once the maintenance is completed.

Thank you for your patience and understanding on the matter.

We highly appreciate your patience.

 

Kind regards,

SSLCertificate.com Support Team!

 

Update @ 00:15 UTC | 8:15 PM EDT

Dear customers,

 

Comodo scheduled maintenance is completed. The activations are enabled now.

We are grateful for your patience!

 

Kind regards,

SSLCertificate.com Support Team!

Dear customers,

We would like to let you know that Comodo is experiencing technical issues with the signing servers at the moment, thus the certificates can be issued with a delay.
We will monitor the status of the resolution and will let you know once the issue is resolved.
Please accept our apologies for the inconveniences. Your patience on the matter is highly appreciated.

Kind regards,

SSLCertificate Support Team

 

update@  7:00 UTC | 3:00 AM EDT

Dear Customers,

We are glad to infrom you that the issue has been resolved.

Thank you for your kind patience.

If there are any issues, our Support team is always here for you.

Kind regards,

SSLCertificate Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 27th October, 2018.

The timeframe for maintenance is as follows:

22:59 – 23:29 UTC | 6:59 PM – 7:29 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 23:11 UTC | 7:11 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:27 UTC | 7:27 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

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