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Dear Customers,

Our upstream provider will be performing a scheduled maintenance on January 23d, 2018.

Maintenance window is: 02:30 - 05:30 AM EST | 7:30 - 10:30 UTC

The maintenance will not affect pending or issued SSL certificates.

Activation / reissue and renewal flow may work intermittently during the maintenance.

Our Customer Support Team will be available via Live Chat and Ticket system.

Thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our support website https://support.sslcertificate.com/ is currently undergoing unscheduled maintenance. As a result, we are not able to process any emails/tickets or chats. Our Customer Support Team is online providing support via Skype. The following is our emergency Skype account:

Sslcertificate


We sincerely apologize for the inconvenience. Please feel free to contact us via Skype during the maintenance.

Kind regards,
SSLCertificate.com Support Team

 

Update @  6:57 PM EST | 23:57 UTC

We are glad to let you know that the issue is fixed.

Feel free to contact us through regular support channels.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on January 13th, 2017.

The timeframe for maintenance is as follows:

23:59 13th January - 00.29 UTC 14th January 2017
06:59 PM - 07:29 PM EST 13th January 2017


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:59 UTC | 6:59 PM EST 13th January

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 00:13 UTC 14th January  | 7:13 PM EST 13th January

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on January 11th, 2018.

The timeframe for maintenance is as follows:

07:00 - 07.30 UTC 11th January, 2018
02:00 AM - 02:30 AM EST 11th January, 2018


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

Update@: 7:01 UTC | 2:01 AM EST 

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

Update@: 7:32 UTC | 2:32 AM EST 

Dear Customers,

We would like to let you know that the maintenance is still ongoing.

We apologize for the inconvenience. We will let you know when the maintenance is finished and certificate management options are enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

 

Update@: 7:56 UTC | 2:56 AM EST 

Dear Customers,

We are glad to let you know that the maintenance has finished.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our support website https://support.sslcertificate.com/ is currently undergoing unscheduled maintenance at several locations. As a result, we are not able to process emails/tickets and chats. Our Customer Support Team is online providing support via Skype.

We will post updates every hour.

The following is our emergency Skype account: 

Sslcertificate

We sincerely apologize for the inconvenience. Please feel free to contact us via Skype during the maintenance.

Kind regards,
SSLCertificate.com Support Team

 

Update @ January, 07 2018 2:35 PM EST | 19:35 UTC

Dear Customers,

We are glad to let you know that the issue has been resolved.

We apologize for the inconveniences. Please feel free to contact us through regular channels: Live Chat and Ticket system.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We will be performing scheduled maintenance on the server where our support helpdesk is located on 6th January 8:00 - 09:00 UTC |  3:00 - 4:00 AM EST. During the maintenance window our support website https://support.sslcertificate.com/ will be unavailable; as a result, we will not be able to process any emails/tickets or chats. Our Customer Support Team will be online providing support via Skype. The following is our emergency Skype account:

Sslcertificate

Please feel free to contact us via Skype during the maintenance.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 08:00 UTC | 3:00 AM EST


Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 08:27 UTC | 3:27 AM EST

Dear Customers,

We are glad to let you know that the maintenance is finished.

Our Support team is available via chats and tickets.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Thursday, January 4, 2017.

The timeframe for maintenance is as follows:

07:00 - 07:30 UTC January 4, 2018
2:00 - 2:30 AM EST January 4, 2018

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.


Kind regards,
SSLCertificate.com Support Team

 

Update@ 07:00 UTC | 2:00 EST

Dear Customers,

This is to let you know that the maintenance has started.

We will update this status post once it is finished.

Thank you for your understanding!

Kind regards,
SSLCertificate.com Support Team

Update@ 07:31 UTC | 2:31 EST

Dear Customers,

We are glad to let you know that the maintenance has been finished.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Happy holidays from the SSLCertificate.com Support Team!

This is just a quick note to let you know our Support schedule over the Holiday season.

As always, we will provide 24/7 support throughout the holidays.

Our Live Support won't be available December 31st (New Years Eve) 5pm EST - January 1st (New Years Day) 9am EST, but we'll be answering tickets at normal response times.

You can always submit a ticket with us via this link:  

https://support.sslcertificate.com/index.php?/sslcert/Tickets/Submit

Best wishes for a prosperous 2018 from all of the SSLCertificate.com Support Team!

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Friday, 29th December 2017.

The timeframe for maintenance is as follows:

07:00 - 07:30 UTC
02:00 - 02:30 EST


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

_____________________________

update@ : 7:13 UTC | 2:13 AM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

____________________________

update@ : 7:18 UTC | 3:18 AM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our upstream provider is currently performing an unscheduled maintenance.

The maintenance can affect some SSL activation and reissue processes resulting in errors.

If you receive error  “Oops, something went wrong”, please try to activate/reissue your certificate again.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

Unfortunately, there is no ETA at the moment. We will post updates every hour.

We keep in touch with them and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

UPDATE @ 08:17 AM EST | 13:16 UTC

Dear Customers,

We are glad to let you know that the maintenance has finished.

There are no issues with SSL certificate activation and reissue now.

If you have any questions , feel free to contact our SSL Team via Live Chat or Ticket system.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

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