News

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 13th October 2018.

The timeframe for maintenance is as follows:

22:59 - 23:30 UTC
6:59 - 7:30 PM EDT


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 22:59 UTC | 6:59 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:14 UTC | 7:14 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Currently we are experiencing  issues with activation of COMODO certificates. The activation of the certificates may fail to status "Rejected".

The issue can affect new, reissue or renewal SSL activations, resulting in errors.

The issue will not affect existing, new, pending or issued SSLs in any way.

Please rest assured that we are doing our best to find the root cause of the issue and make it resolved.

We will update this status post each hour on how the investigation is going on.

Please accept our sincere apologies for the inconvenience and thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 18:00 UTC/ 2:00 PM EDT

Dear clients,

Please accept our apologies for any inconveniences the situation can cause.

The issue is still under investigation. Please rest assured that we wil do all our best in order for the situation to be solved as soon as possible.

We will let you know once we have any updates on the matter.

Your patience is highly appreciated.

Kind regards,

SSLCertificate.com Support Team!


update@ : 18:55 UTC/ 2:55 PM EDT

Dear clients,

Regretfully, the issue with the activation is still being investigated.

We will update you on the status of the issue each 2 hours.

Thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team!

 

update@ : 20:55 UTC/ 4:55 PM EDT

Dear clients,

Please accept our most sincere apologies for the inconveniences caused by the unscheduled maintenance we are experiencing at the moment.

To our deepest regret, the issue is still ongoing. Please rest assured that it is being taken care of.

We will update you regarding the status each 2 hours.

Thank you for your diligence.

Kind regards,

SSLCertificate.com Support Team!

 

update@ : 22:57 UTC/ 6:57 PM EDT

Dear Customers,

Unfortunately, the issue is still being investigated.

Once the issue is resolved, we will let you know via this post.

We appreciate your patience in the matter.

Kind regards,

SSLCertificate.com Support Team!

 

update@ : 0:59 UTC/ 20:59 PM EDT

Dear Customers,

We are glad to let you know that the issue hasbeen resolved.

Thank you for your patience in the matter.

Kind regards,

SSLCertificate.com Support Team!

Dear Customers,

Our upstream provider Comodo is currently performing an unscheduled maintenance.

The maintenance affects all new SSL activations, resulting in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

Expected maintenance window: 30 minutes.

We keep in touch with them and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 16:24 UTC/ 12:24 PM EST
Dear Customers,

We are glad to let you know that the issue is resolved. We apologize for the inconveniences the maintenance might have caused.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We would like to inform you of the scheduled PayPal maintenance.

Beginning date: Friday, Oct 5, 2018

Maintenance window:  08:00 – 08:15 UTC | 04:00 AM –04:15 AM EDT

Some PayPal payments may not go through.

Thus, if you face any issues with PayPal payments, feel free to contact our Support Team.

We will keep you updated about the process.

Kind Regards,

SSLCertificate.com Support Team

 

UPDATE @ Oct 5, 2018, 8.00 UTC | 04:00 AM EDT

We would like to inform you that PayPal maintenance has started.

If you face any issues with PayPal payments, please contact our Support Team.

Once the maintenance is over, the status post will be updated.

Kind Regards,

SSLCertificate.com Support Team

 

UPDATE @ Oct 5, 2018, 8.15 UTC | 04:15 AM EDT

Dear Customers,

The maintenance is completed now.

If you face any issues with PayPal payments, please contact our Support Team.

Kind Regards,

SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

update@ 4:50 UTC | 12:50 AM EDT

Dear Customers,

Unfortunately, the issue is still ongoing.

We are keeping in touch with COMODO CA technical support and waiting for further updates regarding the issue resolution.

This status post will be updated once we have any news from COMODO Certificate Authority.

Your patience and understanding in this matter are highly appreciated.

Kind regards,

SSLCertificate.com Support Team

 

update@: 07:10 UTC | 3:10 AM EDT

Dear Customers,

We are glad to let you know that the issues with COMODO signing servers have been fixed.

All certificates are issued in a timely manner and the certificate queue has been cleared up.

Thank you for your patience on this matter.

Kind regards,

SSLCertificate.com Support Team

 

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their email servers.
Approval emails for COMODO domain validation certificates may be delivered with massive delays.

Please consider switching to alternative methods (HTTP and CNAME) until the issue is resolved. You can contact our Support Team for assistance.

The issue also affects issued certificates delivery emails. Alternatively, the issued certificates can be downloaded from the user account.

Unfortunately, the we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions. We also encourage you to try alternative validation for COMODO certificates.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 14:10 UTC/ 10:10 AM EDT

Dear Customers,

The issue is still ongoing.

Comodo Team is already working to fix the issue. Once we have any updates from them, we will let you know via this post.

We apologize for the inconvenience and highly appreciate your patience.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 16:00 UTC/ 12:00 PM EDT

Dear Customers,

We are glad to confirm that the issue is resolved and all the pending emails are sent out now. The new emails are sent without delays.

Thank you for your kind patience during this outage.

Should you need any assistance - please contact our Support Team.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

Our upstream provider COMODO is currently performing an unscheduled maintenance.

As of now, approval emails and emails containing issued certificates may not be sent or are received with significant delays.

We apologize for the inconveniences this may bring.

You can contact our Support Team in order to change the validation method and receive proper assistance on the process. As for issued certificates, you can always download them in your Namecheap account. A guide on the process can be found here

Once we receive any updates on the issue from COMODO, we will let you know.

Thank you for understanding!

 

update@ : 21:41 UTC | 5:41 PM EDT

Dear Customers,

The maintenance is still ongoing. Comodo is investigating the issue at the moment.

We will let you know once there are any updates.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 22:27 UTC | 4:27 AM EDT

Dear Customers,

We are glad to let you know that the issue has been fixed and the maintenance is finished.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We would like to inform you of the scheduled PayPal maintenance.

Beginning date: Sunday, Sep 16, 2018

Maintenance window: 5:00 AM – 7:00 UTC | 1:00 AM – 3:00 AM EDT

Some PayPal payments may not go through.

Thus, if you face any issues with PayPal payments, feel free to contact our Support Team.

We will keep you updated about the process.

Kind Regards,
SSLCertificate.com Support Team

 

Update@ : 5:03 AM | 1:03 AM

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

Update@ : 7:13 AM | 3:13 AM

Dear Customers,

We are glad to let you know that the maintenance has been completed.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 15th September 2018.

The timeframe for maintenance is as follows:

22:59 - 23:30 UTC
6:59 - 7:30 PM EDT



The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 22:59 UTC | 6:59 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 23:15 UTC | 7:15 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team


Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their email servers.

Approval emails and other ones from COMODO Certification Authority may be delivered with massive delays.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated every 2 hours.

Meanwhile, we encourage to use alternative Domain Control Validation methods: HTTP and DNS. You can find more about them here:

Feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Support Team

 

@update: 14:05 UTC | 10:05 AM EDT

Dear Customers, 

Unfortunately, the unscheduled maintenance on COMODO side is still taking place.

At the moment, DCV approval emails and fulfillment emails may be delivered with delays. 

We apologize for the inconveniences occurred. 

Once we have any updates on this matter, we will let you know via this status post.

Thank you for your patience!

Kind regards,

SSLCertificate.com Support Team

 

@update: 16:15 UTC | 12:15 PM EDT

Dear Customers,

We are glad to let you know that the issue with mailservers on COMODO side has been fixed.

All emails from COMODO should be received with no delays.

Thank you for your patience and understanding on this matter.

Kind regards,

SSLCertificate.com Support Team

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