News

Dear Customers,

We will be performing scheduled maintenance on the server where our support helpdesk is located on Saturday, May 25.

The timeframe for the maintenance is:

3:00 AM EDT - 6:00 AM EDT Saturday, May 25.

07:00 UTC - 10:00 UTC Saturday, May 25 

During the maintenance window our support website https://support.sslcertificate.com/ may be unavailable; as a result, we may not be able to process any emails/tickets or chats. In this case, our Customer Support Team will be online providing support via Skype.
 
The following is our emergency Skype account:
 
sslcertificate
 
Please feel free to contact us via Skype during the maintenance if you find the regular Support Helpdesk unavailable.
 
 
Kind regards,

 

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance that is going to take place at PayPal on May/17/2019.

During the maintenance PayPal payments may not go through successfully; thus, we recommend that you use another method of payment such as credit cards (Visa, MasterCard, American Express), or top up your SSLs.com account funds to complete your purchases with us.

Timeframes: 1:00 AM – 1:15 AM EDT | 05:00 – 05:15 UTC

We will keep you updated on the progress and will let you know once the maintenance is completed.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLcertificate.com Support Team

 

update@ : 1:00 AM EDT | 05:00 UTC

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Thank you for your understanding.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 1:15 AM EDT | 05:15 UTC

Dear Customers,

We are glad to let you know that the maintenance has been completed.

The normal service has been restored.

Kind Regards,
SSLcertificate.com Support Team

Dear Customers,

Our Sectigo (Comodo) upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with Sectigo CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

Update@: 12:23 UTC | 8:23 AM EDT

Dear customers,

We are glad to let you know that the issue with Sectigo signing servers is resolved now. All the pending orders have been issued and no new orders appear to fail.

We thank you for your understanding on the matter. Please let us know if any questions arise.

Kind regards,
SSLCertificate.com Support Team

 

 

 

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance that is going to take place at PayPal from May/20/2019 till May/23/2019.

During the maintenance PayPal payments may not go through successfully; thus, we recommend that you use another method of payment such as credit cards (Visa, MasterCard, American Express) to complete your purchases with us.

The time-frame of the maintenance is as follows:


11:30 PM May/20 – 7:50 AM May/23 EDT 
03:30 May/21 – 11:50 May/23 UTC

We will keep you updated on the progress and will let you know once the maintenance is completed.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team!

 

@update 9:30 AM EDT | 13:30 UTC , May 20

Dear customers,

There is an update regarding the time frames of the forthcoming PayPal maintenance. There will also two maintenance windows on the following dates:

03:30 – 11:50 May 24 UTC

11:30 PM May 23 – 07:50 AM May 24 EDT

 

03:30 – 11:50 May 27 UTC 

11:30 PM May 26 – 07:50 AM May 27 EDT

We will update you upon the start and completion of each maintenance window.

Should you have any questions or concerns, please contact our Support Team via Live Chat or ticket system anytime.

Thank you for your patience and understanding.

Kind regards,

 

SSLCertificate.com Support Team

 

Updated @ 11:30 PM May 20 EDT | 03:30 May 21 UTC

 

Dear customers,

The maintenance has started.

We will update you once the maintenance is completed.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at Sectigo Certificate Authority on Saturday, 11th May 2019.

The timeframe for maintenance is as follows:


23:00 - 00:00 UTC 11th May 2019
7:00 PM - 8:00 PM EST 11th May 2019

 

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate and reissue any Sectigo SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

 

Kind regards,
SSLCertificate.com Support Team

 

Update @ 23:00 UTC | 7:00 PM EDT

Dear customers,

Sectigo CA scheduled maintenance has started. We will update the post upon the completion of the maintenance.

Should any questions arise, do not hesitate to contact our Support team.

Thank you for your patience and understanding on the matter!

Kind regards,
SSLCertificate.com Support Team!

 

Update @ 23:31 UTC | 7:31 PM EDT

Dear customers,

Sectigo CA scheduled is completed now.

Please let us know if you have any questions or concerns. Our Team is always here to help!

Kind regards,
SSLCertifictae.com Support Team!

Dear Customers,

 

Our Sectigo upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates activation, reissue and all certificate-management operations may fail.

 

Unfortunately, we do not have ETA regarding the issue resolution.

 

We keep in touch with Sectigo CA technical support and will be glad to keep you updated every three hours.

 

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

 

Kind regards,
SSLCertificate.comSupport Team

 

Update@ 15:12 UTC | 11:12 AM EDT

Dear customers,

We are glad to let you know that the issue is resolved now.

We thank you for your patience and understanding on the matter.

Should you have any further questions, feel free to contact us anytime!


Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Unfortunately, we are experiencing issues with the SSL activation process. Therefore, there may be issues during certificate activation. Our developers are working on the matter and doing their best to resolve it as soon as possible.

As soon as we have any new information, we will update this post.

Thank you for your patience and understanding.

Best Regards,
SSLCertificate.com Support Team

 

Update @ 9:38 AM EDT | 13:38 UTC

Dear customers,

Unfortunately,  we do not have any ETA when the issue will be resolved.

The corresponding team is currently working on fixing the issue as soon as possible.

The post will be updated once we have any news.

We thank you for the understanding on the matter!

Best Regards,
SSLCertificate.com Support Team

 

Update @ 12:03 PM EDT | 16:03 UTC

 

Dear customers,

We are glad to let you know that the issue is resolved now.

We appreciate your patience. 

Should you have any other queries, do not hesitate to contact us.

Best Regards,
SSLCertificates.com Support Team

Dear Customers,

This news is to inform you that our Upstream provider will be performing a scheduled maintenance on Thursday, May 2, 2019.

The timeframe for the maintenance is the following:

2:00 PM – 4:00 PM EDT

18:00 – 20:00 UTC


The maintenance will not affect existing, new, pending or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.

We sincerely apologize for any inconveniences this maintenance may cause.

Thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 18:00 UTC | 2:00 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 18:00 UTC | 4:00 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We would like to inform you about the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through.

Start date: Friday, May 3, 2019

Maintenance window: 1:00 AM –1:15 AM EDT | 05:00 – 05:15 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Thank you for your understanding.

Best regards,

SSLCertificate.com Support Team

 

update@ : 05:00 UTC | 1:00 AM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 05:15 UTC | 1:15 AM EDT

Dear Customers,

We are glad to let you know that the maintenance is successfully completed.

We thank you for your patience and understyanding on the matter.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our Sectigo (Comodo) upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with Sectigo CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

Update@: 10:53 UTC | 6:53 AM EDT

Dear customers,

We are glad to let you know that the issue with Sectigo signing servers is resolved now. All the pending orders have been issued and no new orders appear to fail.

We thank you for your understanding on the matter. Please let us know if any questions arise.

Kind regards,
SSLCertificate.com Support Team

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