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Dear Customers,

We are facing temporary issues with Bitcoin payments.

The issue is being taken care of at the moment. Unfortunately, there is no any ETA.

So far, please use any other alternative payment method: PayPal or credit cards.

We will get back to you once there are any updates.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

Dear Customers, 

We would like to inform you that single-domain SSL certificates activated for www.example.com are issued without free SAN (bare domain name - example.com) for now. 

Please activate your single-domain SSL certificates for bare domain names in order to have free WWW SAN. 

If you have the SSL certificate issued for WWW subdomain only (without bare domain name SAN), please perform the reissue. 

We are  in the middle of negotiations with COMODO CA. Once we have any updates, we will let you know via this status post.

Thank you for your patience and understanding.

Should you have any questions or require any assistance, please contact our team via chats and tickets. 

Kind regards, 

SSLCertificate.com Support Team.

 

update@: 15:32 UTC | 11:32 PM EDT

Dear Customers, 

We would like to let you know that Wildcard SSL certificates are issued without bare domain name SAN as well. 

Our team is working closely with Comodo CA team on the matter. 

Once there are any updates, we will let you know via this status post. 

We appreciate your understanding in the matter. 

Please contact our Support team via chats and tickets at any time. 

Kind regards,

SSLCertificate.com Support Team.

update@: July 24th 03:40 UTC | July 23rd 11:40 PM EDT

Dear Customers,

We have noticed that starting from July 24th, approximately 00:00 UTC both single-domain and wildcard SSL certificates are issued with free SAN as previously.

We are monitoring issuance of such certificates, and waiting for the confirmation from COMODO.

We will also update you via this status post.

Your patience and understanding in this matter are more than appreciated.

Kind regards,
SSLCertificate.com Support Team.

 

update@: July 24th 15:55 UTC | 11:55 AM EDT

Dear Customers,

We are glad to let you know that the issue was resolved.

If your certificate was affected by this issue, please reissue it for the changes to take place.

Thank you for your patience and understanding in the matter.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team.

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated every two hours.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 16:10 UTC/ 12:10 AM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Thank you for your patience in the matter.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with HTTP and DNS validation for their certificates. The validation via these methods is performed with delays.

At the same time, the certificates validated via email-based validation method are got validated and issued immediately.

Unfortunately, there is no ETA at the moment.

COMODO Certificate Authority  Technical Team is currently investigating the root cause of the issue. We are checking the progress with them regularly and will update this post as soon as any definite information is received.

For now, we recommend using to email validation method in order to have the certificate validated and  issued faster.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Should you have any questions or need any assistance, please contact our Support Team.


Kind regards,
SSLCertificate.com Support Team

update@ : 03:30 UTC/ 11:30 PM EDT

Dear Customers,

We are glad to let you know that the issue was resolved.

Thank you for your patience and understanding in the matter.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on  22nd July, 2017.

The timeframe for maintenance is as follows:

22:59  - 23:29 UTC 22nd July, 2017
18:59 - 19:29 EDT 22nd July, 2017


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLcertificate.com Support Team

 

update@ : 22:59 UTC/ 18:59 EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

update@ : 23:11 UTC/ 19:11 AM EDT

Dear Customers,

The maintenance has finished.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Thursday, 20th July 2017.

The timeframe for maintenance is as follows:

06:00 - 06:15 UTC 20th July 2017
02:00 - 02:15 AM EDT 20th July 2017


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

update@ : 06:00 UTC/ 02:00 AM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

update@ : 06:13 UTC/ 02:13 AM EDT

Dear Customers,

The maintenance has finished.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our support website https://support.sslcertificate.com/  is currently undergoing an unplanned maintenance. As a result, our replies to your tickets are being sent with delay.  Thus, our response time may be more than 2 hours.

Our Support team is available via Live chat and ready to assist you with any urgent issues.

Thank you for your understanding in the matter.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 8:49 UTC | 4:49 AM EDT

Dear Customers,

Our technical team was able to find the root cause of the issue. They are restoring the normal flow at the moment.

Once the issue is fully resolved, we will let you know via this status post.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 9:51 UTC | 5:51 AM EDT

Dear Customers,

We are glad to let you know that the issue has been resolved.

Thank you for your cooperation during the outage.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 15th July 2017.

The timeframe for maintenance is as follows:

22:59 - 23:59 UTC 15th July 2017
6:59 PM - 7:59 PM EDT 15th July 2017


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificates.com Support Team

 

update@ : 22:59 UTC/ 6:59 PM EDT

Dear Customers,

The maintenance has started and the SSL management options are disabled.

We will update this post once it is over.

Thank you for your patience.

Kind regards,
SSLCertificates.com Support Team

 

update@:  23:45 UTC/ 7:45 PM EDT

Dear Customers,

The maintenance is completed and the SSL management options are re-enabled.

Thank you for your understanding in this matter.
 

Kind regards,
SSLCertificates.com Support Team

Dear Customers,

We would like to inform you of a scheduled PayPal maintenance.

During this maintenance some users may experience errors with the PayPal checkout flows.

Start date: Friday, July 21, 2017

Maintenance window: 01:00 AM – 01:15 AM EDT | 05:00 – 05:15 UTC

If you face any issues with the payment, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Best regards,

SSLcertificate.com Support Team

update@ : 05:00 UTC/ 1:00 AM EDT

Dear Customers,

The maintenance has started.

We will update you once it is finished.

Best regards,

SSLcertificate.com Support Team

 

Update@ 01:30 AM EDT| 05:30 UTC

The maintenance has been completed. Thank you for your patience.

Kind regards,

SSLCertificate.com Support Team

 

Dear Customers,

Our upstream provider COMODO is currently performing an unscheduled maintenance.

The maintenance affects all new SSL activations, resulting in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

We keep in touch with them and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

Update @07:28 am EDT | @11:28 am UTC

Dear Customers,

We are glad to let you know that the maintenance has been finished.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

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