News

Dear Customers,

We would like to inform you about the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through. 

Start date: Friday, April 5, 2019

Maintenance window: 1:00 AM –1:15 AM EDT | 05:00 – 05:15 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Thank you for your understanding.

Best regards,

SSLCertificate.com Support Team

 

Update@ 1:00 AM EDT | 05:00 UTC

Dear Customers,

This is to let you know that the maintenance has started.

We will update this status post once it is finished.

Your patience is highly appreciated.

Best regards,

SSLCertificate.com Support Team

 

Update @ 01:17 AM EST | 05:17 UTC, Apr 5

The maintenance is completed now.

If you face any issues, please contact our Support Team.

Best regards,

SSLCertificate.com Support Team

Dear Customers,

Our upstream provider Sectigo, former COMODO CA, is currently experiencing the issues with their system.

All SSL management options (activation, reissue, validation and download) will result in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

At the moment, we do not have any ETA about the issue resolution. We keep in touch with COMODO Technical team and will be glad to keep you updated through this post.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

@update: 11:00  UTC | 7:00 AM EDT 

Dear Customers,

The unscheduled maintenance at SECTIGO/COMODO has been completed.

All SSL management options function properly at the moment.

Thank you for your patience and understanding on the matter.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

Our upstream provider COMODO CA is currently experiencing the issues with their system.

All SSL management options (activation, reissue, validation and download) will result in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

At the moment, we do not have any ETA about the issue resolution. We keep in touch with COMODO Technical team and will be glad to keep you updated through this post.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 18:07 UTC | 2:07 PM EDT

Dear Customers,

COMODO system is back up and all the functionalities are back to normal. 

We apologize for any inconveniences that you may have experienced due to the downtime.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our upstream provider SECTIGO/COMODO is currently performing an unscheduled maintenance.

The maintenance affects all new SSL activations, resulting in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

Unfortunately, there is no ETA at the moment.

We keep in touch with them and will be glad to keep you updated via this post.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Support Team

 

@update: 09:10  UTC / 5:10 AM EDT 31st March

Dear Customers,

The unscheduled maintenance at SECTIGO/COMODO has been completed.

All SSL management options function properly at the moment.

Thank you for your patience and understanding on the matter.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,
 
This news is to inform you that our Upstream provider will be performing a scheduled maintenance on Wednesday, March 27, 2019.
 
The timeframe for the maintenance is the following:
 
3:00 - 5:00 PM EDT 
 
19:00 - 21:00 UTC
 
The maintenance will not affect existing, new, pending or issued SSLs in any way.
 
There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.
 
We sincerely apologize for any inconveniences this maintenance may cause.
 
Thank you for your patience and understanding on this matter.
 
Kind regards,
SSLCertificate.com Support Team
 
 
update@  3:00 PM EST | 19:00 UTC
 
Dear customers,
 
The scheduled upstream provider maintenance has started.
 
Once the maintenance is completed, we will update you via this status post.
 
Thank you for your patience and understanding.
 
Kind regards,
 
SSLCertificate.com Support Team
 
 
update@  4:58 PM EST | 20:58 UTC
 
Dear customers,
 
We are glad to let you know that the maintenance has been completed.
 
Should you have any questions, please contact us via Live Chat or ticket system 24/7.
 
Kind regards,
 
SSLCertificate.com Support Team

Dear customers,

We regret to inform you that our upstream provider is experiencing an unscheduled emergency maintenance at the moment.

The maintenance affects all SSL activations, resulting in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

Unfortunately we do not have any ETA for now.

We keep in touch with them and will keep you updated via this status post.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Support Team

 

update@  3:59 PM EST | 19:59 UTC

Dear customers,

We are glad to let you know that the maintenance has been completed and the normal work of services has been restored.

All actions with certificates can be performed without any issues now.

We apologize for any inconveniences this maintenance might have caused you.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

Our COMODO/Sectigo CA upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

ETA regarding the issue resolution is 30 minutes.

We keep in touch with COMODO/Sectigo CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

Update@: 4:27 UTC | 12:27 AM EDT

Dear Customers,

We regret to let you know that the issue with signing servers is still taking place on Sectigo side.  Sectigo Team is currently working on fixing it. Unfortunately, we do not have the ETA when the issue will be resolved. We will update you in 3 hours or once the issue is resolved.

Please accept our sincerest apologies for the inconveniences and we thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

 

Update@: 6:45 UTC | 2:45 AM EDT

Dear Customers,

We are glad to confirm that the issue is resolved and all the pending orders are issued.

Please feel free to contact our Support Team if you need any help.

Thank you for your kind patience during this outage.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance which will take place at SECTIGO/COMODO Certificate Authority on March 31st, 2019.

The time frame for themaintenance is following:

00:00  - 03:00 UTC 31st March 2019
8:00 - 11:00 PM EDT 30th March 2019

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned time frame.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

Update@ 12:00 AM UTC | 8:00 PM EDT

Dear Customers,

This is to let you know that the maintenance has started.

The ETA for the maintenance is 3 hours.

We will keep you updated regarding its status via this status post.

Your patience and understanding in this matter are highly appreciated.

Kind regards,

SSLCertificate.com Support Team

 

Update@ 1:00 AM UTC | 9:00 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is over.

Thank you for your patience and understanding!

Kind regards,

SSLCertificate.com Support Team

 

Update@ 2:53 AM UTC | 10:53 PM EDT

Dear Customers,

This is to let you know that our upstream provider decided to prolong the maintenance window, that is why it will take a bit longer than expected.

We would like to apologize for any inconveniences it may cause.

We will keep you updated on the maintenance status via this post.

Thank you for your understanding.

Kind regards,

SSLCertificate.com Support Team

 

Update@ 3:27 AM UTC | 11:27 PM EDT

Dear Customers,

According to the updates from our upstream provider, the planned maintenance was extended till 6 AM UTC, 2 AM EDT.

We will update this status post once the maintenance is completed.

Stay tuned.

Kind regards,

SSLCertificate.com Support Team

 

Update@ 4:10 AM UTC | 12:10 PM EDT

Dear Customers,

The maintenance in question has been finished.

Thank you for your patience.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

Our support website https://support.sslcertificate.com/ is currently undergoing unscheduled maintenance. As a result, we are not able to process any emails/tickets or chats. Our Customer Support Team is online providing support via Skype. The following are our emergency Skype account: sslcretificate


We sincerely apologize for the inconvenience. Please feel free to contact us via Skype during the maintenance.

Kind regards,
SSLCertificate.com Support Team

 

Updated@ 7:53 AM EDT | 11:53 UTC

Dear customers,

The issue with Support Helpdesk system is resolved now and we are fully available via Live Chat and Ticket sytem.

We thank you for the patience and understanding on the matter!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We will be performing scheduled maintenance on the server where our support helpdesk is located on Thursday, March 21.

The timeframe for the maintenance is:

4:00 AM EDT - 5:00 AM EDT Thursday, March 21. 

08:00 UTC - 09:00 UTC Thursday, March 21. 

 

During the maintenance window our support website https://support.sslcertificate.com/ will be unavailable; as a result, we will not be able to process any emails/tickets or chats. Our Customer Support Team will be online providing support via Skype. The following are our emergency Skype account: sslcretificate


Please feel free to contact us via Skype during the maintenance.

Kind regards,
SSLCertificate.com Support Team

 

Updated @ 4:00 AM EDT | 08:00 UTC

Dear customers,

The Support Helpdesk maintenance has started. Our Support team is available in Skype, feel free to contact us in case you need any assistance.

We thank you for your patience and understanding on the matter!

Kind regards,
SSLCertificate.com Support Team!

 

Updated @ 4:32 AM EDT | 08:32 UTC

Dear customers,

The Support Helpdesk maintenance is completed. Our Support team is fully available via Live Chat and Ticket systems.

Please let us know if you have any questions or concerns.

Kind regards,
SSLCertificate.com Support Team!

 

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