News

Dear Customers,

This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo/COMODO Certificate Authority on May 31, 2020.

The timeframe for maintenance is as follows:

8:00 - 14:00 UTC | 4:00 - 10:00 AM EDT

The maintenance will not affect existing, new, pending, or issued SSLs in any way.

It may not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update@ : 23:00 UTC | 7:00 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

Update@ : 23:30 UTC | 7:30 PM EDT

Dear Customers,

The maintenance has been completed.

Thank you for your patience.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

We regret to let you know that Sectigo/COMODO upstream provider is currently experiencing issues. As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated when we have any news.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter. We assure you that after the issue is resolved, all queued SSL certificates will be issued and delivered to SSL admin email addresses.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 7:09 AM EST | 11:09 UTC

Dear Customers,

To our deepest regret, the issue is not fixed for now.

Rest assured that Sectigo/COMODO upstream provider’s technical team is working on the matter.

We do not have any ETA regarding the issue resolution.

Once again, accept our apologies for all the inconvenience.

This post will be updated once the issue is resolved.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 14:45 UTC | 10:45 AM EDT

Dear customers,

We are glad to let you know that the issue is fixed now.

We are grateful for your patience and understanding on the matter.

Please do not hesitate to reach our Support Team if you have any questions or concerns.

Kind regards,
SSLCertificate.com Support Team


 

Dear Customers,

Our Sectigo/Comodo CA upstream provider is currently experiencing issues with DNS and HTTP validation for their certificates. The validation via those methods is performed with massive delays.

Unfortunately, there is no ETA at the moment.

Sectigo/Comodo Certificate Authority  Technical Team is currently investigating the root cause of the issue. We are checking the progress with them regularly and will update this post as soon as any definite information is received.

For now, we recommend switching to email validation method in order to have the certificate validated and issued faster.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com support team


@update 12:29 UTC | 08:29 PM EDT

Dear Customers,

The issue with DNS and HTTP validation is still ongoing.

Sectigo/Comodo Certificate Authority  Technical Team is doing everything possible to fix it. We are monitoring the situation.

We will update this status post as soon as any definite information is received.

We appreciate your patience and understanding .

Kind regards,

SSLCertificate.com Support Team.

Update @ 15:52 UTC | 11:52 AM EDT

Dear customers,

We are glad to let you know that the issue is fixed now.

We are grateful for your patience and understanding on the matter.

Please do not hesitate to reach our Support Team if you have any questions or concerns.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We regret to let you know that Sectigo/COMODO upstream provider is currently experiencing issues with their signing servers. As a result, the certificates may be issued and delivered with a significant delay.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated when we have any news.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter. We assure you that after the issue is resolved, all queued SSL certificates will be issued and delivered to SSL admin email addresses.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

update 13:39 UTC | 09:39 PM EDT

Dear Customers,

To our regret, the issue is still under the investigation on Sectigo side. We are closely monitoring the situation and will update you as soon as we have any news.

Thank you for your patience and understanding on the matter.

Kind regards,

SSLCertificate.com SSL Support team

 

Update @ 17:23 UTC | 01:23 PM EDT

Dear customers,

We are glad to let you know that the issue is fixed now.

We are grateful for your patience and understanding on the matter.

Please do not hesitate to reach our Support Team if you have any questions or concerns.

Kind regards,
SSLCertificate.com Support Team

 

Dear Customers,
 
This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo/COMODO Certificate Authority on May 30, 2020.
 
The timeframe for maintenance is as follows:
 
23:00 – 23:45 UTC | 7:00 – 7:45 PM EDT
 
The maintenance will not affect existing, new, pending, or issued SSLs in any way.
 
It will not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.
 
We thank you for your patience and understanding in this matter.
 
Kind regards,
SSLCertificate.com Support Team
 
@update 7:31 PM UTC | 3:31 PM EDT

Dear Customers,

We are glad to inform you that the scheduled maintenance didn't cause any service disruption.

Feel free to contact us if you have any questions.

Kind regards,
SSLs.com Support Team

Dear Customers,

This notification is to inform you that our Upstream provider will be performing scheduled maintenance on May, 21.

The timeframe for the maintenance is the following:

May 21, 01:30 AM – 04:30 AM EDT | 5:30 – 8:30 UTC

The maintenance will not affect existing, new, pending, or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may encounter intermittent errors when performing various actions with your certificates.

Thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 5:33 UTC | 1:33 AM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

 

update@ : 8:51 UTC | 4:51 AM EDT

Dear Customers,

The maintenance has been extended. Once we have any news, we will let you know here immediately. Thank you for your patience.


Kind regards,
SSLCertificate.com Support Team

 

update@ : 9:32 UTC | 5:32 AM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.


Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,
 
This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo/COMODO Certificate Authority on May 23, 2020.
 
The timeframe for maintenance is as follows:
 
23:00 – 23:45 UTC | 7:00 – 7:45 PM EDT
 
The maintenance will not affect existing, new, pending, or issued SSLs in any way.
 
It will not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.
 
We thank you for your patience and understanding in this matter.
 
Kind regards,
SSLCertificate.com Support Team
 
update@ : 11:00 UTC | 7:00 PM EDT

Dear Customers,

The maintenance has started.
We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team
 
update@ : 11:45 UTC | 7:45 PM EDT
 
Dear Customers,

The maintenance has been completed
Thank you for your patience.

Kind regards,
 
SSLCertificate.com Support Team
Dear Customers,
 
Our Sectigo/COMODO CA upstream provider is currently experiencing issues with their system. The issues affect new SSL activations and reissues resulting in errors. Existing purchased, pending, or issued certificates are not affected in any way.
 
Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated.
 
Feel free to contact our SSL support team via Live Chat or Ticket system if you have any questions.
 
Please accept our sincere apologies for the inconvenience.
 
Kind regards,
SSLCertificate.com Support Team
 
 

Update @ 18:43 UTC | 2:43 PM EDT

Dear Customers,

The reported issues are solved. The certificates can be now activated properly.

We apologize for any inconveniences this issue might have caused you.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about the forthcoming scheduled maintenance which will take place at Sectigo/COMODO Certificate Authority on May 16, 2020.

The timeframe for maintenance is as follows:

23:00 – 23:45 UTC 16th May 2020
7:00 PM – 7:45 PM EDT 16th May 2020

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

update@ : 23:00 UTC | 7:00 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

update@ : 23:35 UTC | 7:35 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,
 
This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo/COMODO Certificate Authority on May 2, 2020.
 
The timeframe for maintenance is as follows:
 
23:00 – 23:45 UTC | 7:00 PM – 7:45 PM EDT
 
The maintenance will not affect existing, new, pending, or issued SSLs in any way.
 
It will not be possible to activate, reissue, or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.
 
We thank you for your patience and understanding in this matter.
 
Kind regards,
SSLCertificate.com Support Team
 
update@ : 11:00 UTC | 7:00 PM EDT

Dear Customers,
The maintenance has started.
We will keep you updated once it is finished.
Kind regards,
SSLCertificate.com Support Team
 
update@ : 11:35 UTC | 7:35 PM EDT
 
Dear Customers,
The maintenance has been completed.
Thank you for your patience.
Kind regards,
SSLCertificate.com Support Team
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