News

Dear Customers,

We will be performing scheduled maintenance on the server where our support helpdesk is located on

08:00 - 09:00 UTC Thursday, 14th of March

4:00 - 5:00 AM EDT Thursday, 14th of March

During the maintenance window, our support website https://support.sslcertificate.com/ as well as Live Chat support will be unavailable.

We sincerely apologize for any inconvenience the maintenance may cause and thank you for your patience and understanding on the matter.

We will update this post once the maintenance starts.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at Sectigo Certificate Authority on Tuesday, 19th March 2019.

The timeframe for maintenance is as follows:

07:00 - 07:45  UTC 19th March 2019
3:00 AM - 3:45 AM EST 19th March 2019

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any Sectigo SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Updated@ 3:00 AM EST | 07:00 UTC


Dear customers,

We would like to let you know that the scheduled Sectigo maintenance has started.
During the maintenance period, it will be not possible to activate, complete the validation or download your certificates. We highly appreciate your patience on the matter and will update the post once the maintenance is completed.

Kind regards,
SSLCertificate.com Support Team

 

Updated@ 3:45 AM EST | 07:45 UTC

Dear customers,

We regret to let you know that the maintenance has been prolonged for 20 minutes more. At the moment, it is possible to activate, reissue or download your certificate from the account panel, however, there may be intermittent issues with SSL-management operations.

Your patience is highly appreciated!

Kind regards,
SSLCertificate.com Support Team

 

Updated@ 4:00 AM EST | 08:00 UTC

Dear customers,

We are glad to let you know that the scheduled maintenance is completed.
Please let us know if you have any questions or concerns by contacting us via Live Chat or Ticket system.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at Sectigo (former COMODO) Certificate Authority on Saturday, 9th March 2019.

The timeframe for maintenance is as follows:

07:00 PM - 07:30 PM EST 9th March 2019
00:00 - 00:30 UTC 10th March 2019

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any Sectigo SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Updated@ 7:00 PM EST | 00:00 UTC

Dear customers,

We would like to let you know that the scheduled Sectigo maintenance has started.

During the maintenance period, it will be not possible to activate, complete the validation or download your certificates. We highly appreciate your patience on the matter and will update the post once the maintenance is completed.

Kind regards,
SSLCertificate.com Support Team

 

Updated@ 7:10 PM EST | 00:10 UTC

Dear customers,

We are glad to let you know that the scheduled maintenance has been completed.
Please let us know if you have any questions or concerns by contacting us via Live Chat or Ticket system.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We will be performing scheduled maintenance on the server where our support helpdesk is located on

3:00 AM EST - 4:00 AM EST Tuesday, 26th February

08:00 UTC - 09:00 UTC Tuesday, 26th February

During the maintenance window, our support website, as well as Live Chat support may work intermittently and may have downtimes up to 5 minutes. Still, our team will be online and ready to assist you with all your requests.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 8:44 UTC | 3:44 AM EST

Dear Customers,

We are glad to let you know that the maintenance is finished.

Feel free to contact us if you have any questions.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at Sectigo Certificate Authority on Saturday, 2nd March 2019.

The timeframe for maintenance is as follows:

07:00PM - 09:30PM EST 2nd March 2019
00:00 - 02:30 UTC 3rd March 2019



The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 00:00  UTC | 07:00 PM EST

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 2:25 UTC | 9:25 PM EST

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated every three hours.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update@: 22:59 UTC | 5:59 EST

Dear customers,

We regret to let you know that the issue with signing servers is still taking place on Sectigo side.  Sectigo Team is currently working on fixing it. Unfortunately, we still do not have the ETA when the issue will be resolved. We will update you in 3 hours or once the issue is resolved.

Please accept our sincerest apologies for the inconveniences and we thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

 

Update@: 23:20 UTC | 6:20 EST

Dear customers,

We are glad to let you know that the issue with Sectigo signing servers is resolved now.  All the pending orders have been issued and no new orders appear to  fail.

We thank you for your understanding on the matter. Please let us know if any questions arise.

 

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at Sectigo (COMODO) Certificate Authority on Saturday,  February 23.

The timeframe for maintenance is as follows:

7:00 PM - 7:30 PM EST February 23, 2019

00:00 - 00:30 UTC February 24, 2019

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any Sectigo (Comodo) SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

update @00:00  UTC | 07:00 PM EST

Dear customers,

The maintenance has started.

We will update you once it is completed.

Your patience is highly appreciated

Kind regards,

SSLCertificate.com Support Team

 

update @00:10  UTC | 07:10 PM EST

Dear customers,

We are glad to let you know that the maintenance is completed.

Please let us know if you have any questions, our Support team is available  via Live Chat and Ticket system 24/7.

Kind regards,

SSLCertificate.com Support Team

Dear customers,

We regret to inform you that our upstream provider is experiencing an unscheduled emergency maintenance at the moment.

 

The maintenance will not affect existing, new, pending or issued SSLs in any way.

 

The activation of new certificates may fail due to maintenance.

 

Please accept our most sincere apologies for any inconveniences the situation may cause to you.

We will update the post once we have any news regarding the matter.

 

Kind regards,

SSLCertificate.com Support team!

 

Updated@: 1:24 PM EST | 18:24 UTC

Dear customers,

 

We are glad to let you know that the issue is resolved now. 

Let us know if you have any questions or concerns, we are 24/7 here for you!

 

Kind regards,

SSLCertificate.com Support Team!

Dear Customers,

We would like to inform you about the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through. 

Start date: Friday, Feb 15, 2019

Maintenance window: 01:00 AM –01:15 AM EST | 06:00 – 06:15 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Best regards,

SSLCertificate Support Team

 

Update @ 01:02 AM EST | 06:02 UTC

We would like to inform you that PayPal maintenance has been started.

If you face any issues with PayPal payments, please contact our Support Team.

Once the maintenance is over, the status post will be updated.

Kind Regards,
SSLCertificate Support Team

 

update@ : 1:36 AM EST | 06:36 UTC

Dear Customers,

We are glad to let you know that the maintenance is finished.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate Support Team

Dear Customers,

This news is to inform you that our Upstream provider will be performing a scheduled maintenance on Monday, February 11, 2019.

The timeframe for the maintenance is the following:

00:30-2:30 AM EST

05:30-07:30 UTC

The maintenance will not affect existing, new, pending or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.

We sincerely apologize for any inconveniences this maintenance may cause.

Thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update@ :   00:30 AM EST | 05:30 UTC

Dear customers,

The scheduled upstream provider maintenance has started.

Once the maintenance is completed, we will update you via this status post.

Let us know if there are any questions or concerns, we are 24/7 here for you!

Kind regrads,

SSLCertificate.com Support Team!

 

Update @ 02:40 AM EST | 07:40 UTC
 
We are glad to let you know that the maintenance has been completed.

Kind regrads,

SSLCertificate.com Support Team!

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