News

Dear Customers,

Our chat support system is currently undergoing unscheduled maintenance.

As a result, we are not able to process any emails/tickets or chats.

Our Customer Support Team is online providing support via Skype and via ticket system.

Our emergency Skype account is: Sslcertificate

We sincerely apologize for the inconvenience.

Please feel free to contact us via Skype during the maintenance.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 00:48 UTC July 23| 8:48 PM EDT July 22

Dear Customers,

We are glad to let you know that the issue has been resolved.

We are now live through regular support channels.

We apologize for any inconveniences this maintenance may have caused you.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to update you when the issue is resolved.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ 06:01 UTC | 2:01 AM EDT

Dear Customers,

We are glad to let you know that the issue has been resolved.

The orders are issued without delays now.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We would like to inform you of the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through.

Start date: Friday, Jul 20, 2018

Maintenance window: 01:00 AM – 03:00 AM EDT | 05:00 – 07:00 AM UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 1:02 AM EDT | 5:02 UTC

Dear Customers,

The maintenance has started.

If you face any issues with payments, feel free to contact our Support Team for further assistance.

Thank you for your patience.

Kind Regards,

SSLCertificate.com Support Team

 

update@ : 3:01 AM EDT | 07:01 UTC

Dear Customers,

We are glad to inform you that the maintenance has finished.

PayPal payments should go through without any issues or delays.

Thank you for your patience and understanding.

Kind Regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 14th July 2018.

The timeframe for maintenance is as follows:

22:59 - 23:30 UTC
6:59 - 7:30 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@: 22:59 UTC / 6:59 PM EDT

Dear Customers,

COMODO scheduled maintenance has started.

We will update the post as soon as the maintenance is finished.

Thank you for your patience!

Kind regards,

SSLCertificate.com Support Team

 

update@: 00:08 15th July UTC / 7:08 PM 14th July  EDT

Dear Customers,

COMODO scheduled maintenance has finished.

Certificate management features are enabled.

Thank you for your patience on this matter!

Kind regards,

SSLCertificate.com Support Team

 

Dear Customers,

We would like to inform you of the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through.

Start date: Friday, Jul 13, 2018

Maintenance window: 00:00 AM – 00:15 AM EDT | 04:00 – 04:15 AM UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Best regards,

SSLCertificate.com Support Team

 

update@ : 00:00 AM EDT | 04:00 UTC

Dear Customers,

The maintenance has started.

Please use credit cards (Visa, Master Card, American Express), account funds or bitcoins until the maintenance is over.

Thank you for your patience.

Kind Regards,

SSLCertificate.com Support Team

 

update@ :  00:15 AM EDT | 04:15 UTC

The maintenance has been successfully finished.

Thank you for your patience!


Best regards,

SSLCertificate.com Support Team

 

 

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their email servers. Emails for COMODO certificates may be delivered with massive delays. This includes approval, callback, fulfillment emails.

Unfortunately, the we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions. We also encourage you to try alternative validation for COMODO certificates.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

update @ 06:42 UTC | 2:42 AM EDT

Dear Customers.

Unfortunately, we did not receive any updates from Comodo team.

We will keep you updated through this post each 4 hours with the progress of investigation.

We appreciate your patience.

Kind regards,
SSLCertificate.com Support Team

 

update @ 10:45 UTC | 6:45 AM EDT

Dear Customers.

To our regret, the issue is still ongoing.

We apologize for the inconveniences this outage might have caused to you.

Kind regards,
SSLCertificate.com Support Team

 

update @ 2:30 PM  UTC | 10:30 AM EDT

Dear Customers,

The issue is still being taken care of. 

We will update you as soon as we have any news. 

In the meanwhile, please do not hesitate to contact our Support Team via Live Chat or Ticket system.

Please accept our sincere apologies for the inconvenience once again. 

Kind regards,
SSLcertificate.com Support Team

 

update @ 11:02  UTC | 07:02 AM EDT July 9th

Dear Customers,

We are glad to let you know that the issue has been resolved and the emails for COMODO certificates are delivered now.

We will keep monitoring the situation for 12 more hours to make sure there are no intermittent delays and will post another update in this status post after that.

Thank you for your understanding and patience during this outage.

Please do not hesitate to contact us via Live Chat or Ticket system, should you face any issues.

Kind regards,
SSLCertificate.com Support Team

update @ 23:02  UTC | 03:02 PM EDT July 9th

Dear Customers,

We were monitoring the situation for the last 12 hours and spotted no new cases with the delay in emails delivery.

The issue can be considered as fully resolved.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their email servers. Emails for COMODO certificates may be delivered with massive delays. This includes approval, callback, fulfillment emails.

Unfortunately, the we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions or if you need assistance with  alternative validation for certificates.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 17:44 UTC | 1:41 PM EDT

Dear Customers.

The issue was escalated to the corresponding team at COMODO.

We will keep you updated through this post each 3 hours with the progress of investigation.

We appreciate your patience.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 20:38 UTC | 4:38 PM EDT

Dear Customers.

Unfortunately, the issue is still ongoing and the email are not being delivered.

We apologize for the inconveniences this outage might have caused to you.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 22:31 UTC | 6:31 PM EDT

Dear Customers,

We are glad to let you know that the issue has been fully resolved.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our upstream provider COMODO is currently performing an unscheduled maintenance.

The maintenance affects all new SSL activations, resulting in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

Unfortunately, we do not have ETA for now.

We keep in touch with them and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 01:30 UTC July 1 | 9:30 PM EDT June 30

Dear Customers,

This is to let you know that the maintenance is still taking place.

We are contacting COMODO Technical Support on the regular basis to receive the updates.

Unfortunately, there is no ETA for now.

We will aslo keep you updated via this status post.

Thank you for your understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update @ 02:05 UTC July 1 | 10:05 PM EDT June 30

Dear Customers,

To our deepest regret, the issue is still ongoing.

We would like to assure you that we are constantly monitoring the situation and will update this status post once we have any news from COMODO CA.

Your patience and understanding are more than appreciated.

Kind regards,
SSLCertificate.com Support Team

Update @ 03:00 UTC July 1 | 11:00 PM EDT June 30

Dear Customers,

We are glad to let you know that the issue was resolved, and the unscheduled maintenance has been completed.

Thank you for your patience!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 30th June, 2018.

The timeframe for maintenance is as follows:

22:59 - 23:59 UTC | 6:59 PM - 7:59 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 22:59 UTC | 6:59 PM EDT

Dear Customers,

This is to let you know that the maintenance has started.

We will update this status post once it is finished.

Thank you for your understanding.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 23:59 UTC | 7:59 PM EDT

 

Dear Customers,

This is to let you know that the maintenance is still taking place, unfortunately.

We will keep you updated on the progress via this status post.

Your patienceis highly appreciated.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 12:25 UTC | 8:25 PM EDT

Dear Customers,

We are glad to inform you that the maintenance has been completed.

Thank you for your patience!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We would like to inform you of the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through.

Start date: Friday, July 6, 2018

Maintenance window: 03:00 AM – 05:00 AM EDT | 07:00 – 09:00 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Best regards,

SSLcertificate.com Support Team

 

update@ : 03:06 AM EDT | 07:06 UTC

Dear Customers,

The maintenance has started.

Please use credit cards (Visa, Master Card, American Express), account funds or bitcoins until the maintenance is over.

Thank you for your patience.

Kind Regards,

SSLCertificate.com Support Team

 

update @ 5:00 AM EDT | 9:00 UTC

Dear Customers,

We are glad to let you know that the maintenance has been completed.

Kind regards,

SSLCertificate.com Support Team

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