News

Dear Customers,

We regret to let you know that Sectigo/COMODO upstream provider is currently experiencing issues with their signing servers. As a result, the certificates may be issued and delivered with a significant delay.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated when we have any news.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter. We assure you that after the issue is resolved, all queued SSL certificates will be issued and delivered to SSL admin email addresses.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

 

Updated@ 2:15 AM EST | 7:15 UTC

Dear Customers,

Unfortunately, there is no ETA regarding the issue resolution.

For now, the issuance of the certificate can take from 1 hour after the validation is completed.

We are extremely sorry for all the inconvenience.

We are closely monitoring the situation and will update the post once the issue is resolved.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We regret to let you know that Sectigo/COMODO upstream provider is currently experiencing issues with their signing servers. As a result, the certificates may be issued and delivered with a significant delay.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with Sectigo CA technical support and will be glad to keep you updated when we have any news.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter. We assure you that after the issue is resolved, all queued SSL certificates will be issued and delivered to SSL admin email addresses.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 6:28 AM EST | 11:28 UTC

Dear Customers,

We are glad to let you know that the issue is fixed now.

Please do not hesitate to reach our Support Team if you have any questions or concerns.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our Sectigo/Comodo CA upstream provider is currently experiencing issues with DNS and HTTP validation for their certificates. The validation via those methods may be performed with the delays.

Unfortunately, there is no ETA at the moment.

Sectigo/Comodo Certificate Authority  Technical Team is currently investigating the root cause of the issue. We are checking the progress with them regularly and will update this post as soon as any definite information is received.

For now, we recommend switching to email validation method in order to have the certificate validated and issued faster.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support team

update@ : 10:45 UTC | 5:45 AM EST

Dear Customers,

The issue with DNS and HTTP validation is still ongoing.

Sectigo/Comodo Certificate Authority  Technical Team is doing everything possible to fix it. We are monitoring the situation.

We will update this status post as soon as any definite information is received.

We appreciate your patience and understanding .

Kind regards,
SSLCertificate.com Support team

update@ : 12:05 UTC | 7:05 AM EST

Dear customer, 

We are glad to tell you that the issue with the DNS and HTTP validation methods was fixed for the single domain certificates. 

Regretfully, it is still present for the multi-domain certificates. 

As soon as we have any news, we will let you know via this status post.

We truly appreciate your patience and understanding.

Kind regards,
SSLCertificate.com Support team

Update @ 13:30 UTC | 8:30 AM EDT

Dear customers,

Regretfully, the issue with HTTP- and DNS-based validation for the multi-domain SSL certificates is not resolved yet. 

We are constantly monitoring the situation and will update the post once we have any details on the matter.

We thank you for your understanding!

Kind regards,
SSLCertificate.com Support team

Update@ 00:37 UTC | 07:37 PM EST

Dear customers,

We are glad to inform you that the issue with HTTP and DNS validation for multi-domain SSL certificates has been successfully resolved.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support team

Dear Customers,

We will be performing scheduled maintenance on the server where our support helpdesk is located on February 20, 2020.

The estimated timeframe of the maintenance is as follows:

08:00 - 9:00 UTC | 03:00 - 04:00 EST

During the maintenance window, our support portal will be available. However, the slight downgrade of performance may be spotted.

Also, the creation of the new support accounts and ticket submission in our support system may be temporarily unavailable.

Feel free to contact us in chat, if you face any issues.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

Update @ 8:00 UTC (Feb 20) | 3:00 AM EST (Feb 20):
Dear Customers,
Scheduled maintenance is postponed for 1 hour. Your patience is appreciated.

Kind regards,

SSLCertificate.com Support Team

Update @ 9:30 UTC (Feb 20)| 4:30 AM EST (Feb 20)


Dear Customers,
Scheduled maintenance has started.

Kind regards,

SSLCertificate.com Support Team

Update @ 10:30 UTC (Feb 20)| 5:30 AM EST (Feb 20)

Dear Customers,
The maintenance is completed.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo/COMODO Certificate Authority on February 23, 2020.

The timeframe for maintenance is as follows:

00:00 - 01:00 UTC February 23, 2020
7:00 - 8:00 PM EST February 22, 2020

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

update@ : 00:00 UTC | 7:00  PM EST

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,

SSLCertificate.com Support Team

update@ : 00:33 UTC | 7:33  PM EST

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,

SSLCertificate.com Support Team

 

Dear Customers,

This post is to inform you about the upcoming Sectigo maintenance that will take place on February 16 within the following time frames:

Planned Start: February 16, 00:00 UTC | February 15, 7:00 PM EST
Expected End: February 16, 01:00 UTC | February 15, 8:00 PM EST

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.

Also, the certificates may be issued with delays.

We thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

Update @ 00:00 UTC (Feb 16)| 7:00 PM EST (Feb 15)

Dear Customers,

Scheduled maintenance has been started. Your patience is appreciated.

SSLCertificate.com Support Team

 

Update @ 01:00 UTC (Feb 16)| 8:00 PM EST (Feb 15)

Dear Customers,

Scheduled maintenance has been completed.

Kind regards,
SSLCertificate.com Support Team
 

Dear Customers,

This announcement is to inform you about the forthcoming scheduled maintenance that is going to take place at PayPal on Feb/21/2020.

During the maintenance, PayPal payments may not go through successfully. Thus, we recommend that you use another method of payment such as credit cards (Visa, MasterCard, Discover or American Express), or top up your SSLs.com funds with Bitcoin or Bitcoin Cash to complete your purchases with us.

Timeframes:

01:30 – 02:30 AM EST | 06:30 – 07:30 UTC

We will keep you updated on the progress and will let you know once the maintenance is completed.

We sincerely apologize for the inconvenience and thank you for your patience and understanding on this matter.

Kind regards,

SSLCertificate.com Support Team

 

UPDATE @ 01:42 AM EST- 07:42 UTC , Feb 21, 2020

We would like to inform you that PayPal maintenance has been started.

If you face any issues with PayPal payments, please try to use an alternative payment method.

If you have any questions, please contact our Support Team.

Once the maintenance is over, the status post will be updated.

Kind Regards,
SSLCertificate.com Support Team

UPDATE @ 02:30 AM EST- 07:30 AM UTC , Feb 21, 2020

Dear Customers,

The maintenance is completed now.

If you face any issues with PayPal payments, please contact our Support Team.

Kind Regards,
SSLCertificate.com Support Team

 

 

 

Dear Customers,

This announcement is to inform you about the forthcoming scheduled maintenance that is going to take place at PayPal on  Feb/14/2020.

During the maintenance PayPal payments may not go through successfully; thus, we recommend that you use another method of payment such as credit cards (Visa, MasterCard, Discover or American Express).

Timeframes:

01:00 – 01:15 AM EST | 06:00 – 06:15 UTC

 

We will keep you updated on the progress and will let you know once the maintenance is completed.

We sincerely apologize for the inconvenience and thank you for your patience and understanding on this matter.

Kind regards,

SSLCertificate.com Support Team


Update@ 01:00 AM EST | 06:00 UTC

Dear Customers,

This is to let you know that the maintenance has started.

We will update this status post once it is finished.

Your patience is highly appreciated.

Best regards,

SSLCertificate.com Support Team

 

Update@ 01:18 AM EST | 06:18 UTC

Dear Customers,

We are glad to let you know that the maintenance is finished.

Feel free to contact us if you have any questions.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

 

This notification is to inform you that our Upstream provider is performing the unscheduled maintenance now.

Unfortunately, we do not have ETA regarding the issue resolution. We will be glad to keep you updated.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may encounter intermittent errors when performing various actions with your certificates.

Thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team


 

Update @ 8:24 AM EST | 13:24 UTC

 

Emergency maintenance is still undergoing.

They are doing their best to get it resolved as soon as possible. This post will be updated when we have any new details to share.

Thank you for your patience.

 

Kind regards,
SSLCertificate.com Support Team

 

Update @ 11:59 AM EST | 16:59 UTC

 

Dear customers,

Emergency maintenance is almost finished.

The technical team is running final checks at the moment.

We are sorry for the inconveniences and thank you for the understanding.

 

Kind regards,
SSLCertificate.com Support Team

Update @ 02:25 AM EST | 19:25 UTC

Dear customers,

We are happy to let you know that the maintenance is completed successfully.

Feel free to contact us if you have any questions.

 

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo/COMODO Certificate Authority on February 8, 2020

The timeframe for maintenance is as follows:

00:00 – 01:00 UTC February 9, 2020
7:00 – 8:00 PM EST February 8, 2020


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or download any Sectigo/COMODO SSL certificate within the aforementioned timeframe, as you will likely encounter various errors during the process.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 00:00 UTC  | 7:00  PM EST

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 00:35 UTC | 7:35 PM EST

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,

SSLCertificate.com Support Team


 

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