News

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their email servers.
Approval emails for COMODO domain validation certificates and confirmation emails, that contain the issued certificate, may be delivered with massive delays.

Unfortunately, the we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions. We also encourage you to try alternative validation for COMODO certificates. The issued certificate can be downloaded in the account, as an alternative.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 12:10 UTC/ 8:10 AM EDT

Dear Customers,

The issue is still ongoing.

Comodo Team is doing their best to get the issue resolved as soon as possible.

We will update this post once it is resolved or we have any news.

Thank you for your kind patience and understanding.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 15:30 UTC/ 11:30 AM EDT

Dear Customers,

We are glad to confirm that the issue is resolved and all the emails can be received now.

Thank you for your understanding and patience during this outage.

Please do not hesitate to contact us via Live Chat or Ticket system, should you face any issues.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

We would like to inform you of the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through, and the following error may be received: 'Sorry We are unable to process your request. Please try again later.

Start date: Monday, June 25, 2018

Maintenance window: 06:00 AM – 10:00 AM EDT | 10:00  – 14:00 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is started and finished.

Best regards,

SSLCertificate.com Support Team


update@ : 06:00 AM EDT | 10:00 UTC

Dear Customers,

The maintenance has started.

Please use credit cards (Visa, Master Card, American Express), account funds or bitcoins until the maintenance is over.

Thank you for your patience.

Kind Regards,

SSLCertificate.com Support Team

 

update@ : 02:00 PM UTC | 10:00 AM EDT,  Jun 22, 2018

The maintenance has been successfully finished.

Thank you for your patience!

Dear Customers,

This news is to inform you about the upcoming scheduled maintenance at our Upstream Provider, which will take place on Wednesday, June 20th, 2018.

The timeframe for the maintenance is the following:

June 20, 22:00 – June 21, 04:00 UTC

6:00 – 12:00 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.

We thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update @ June 20, 06:00 PM EDT | June 20, 22:00 UTC
 
The maintenance has started, your patience is highly appreciated.
 

Update @ June 20, 09:35 PM EDT | June 21, 01:35 UTC

The maintenance has been completed.

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 23rd June 2018.

The timeframe for maintenance is as follows:

22:59 - 23:29  UTC
6:59 - 7:29 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update@ 22:59 UTC | 6:59 EDT

Dear Customers,

This is to let you know that the maintenance has started.

We will update this status post once it is finished.

Thank you for your understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

Update@ 23:17 UTC | 7:17 EDT

Dear Customers,

We are glad to let you know that the maintenance has been completed.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

This news is to inform you about the upcoming scheduled maintenance at our Upstream Provider, which will take place on Tuesday, June 19th, 2018.

The timeframe for the maintenance is the following:

16:00 – 22:00 UTC

12:00 – 6:00 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.

We thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

update @ 12:05 PM EDT |16:05 UTC

Dear Customers.

We would like to let you know that the maintenance has started.

We will keep you posted here on its completion.

Kind regards,
SSLCertificate.com Support Team

 

update @ 2:48 PM EDT | 18:48 UTC

Dear customers,

We are glad to let you know that the maintenance has been completed.

Thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

We would like to inform you of the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through.

Start date: Friday, June 22, 2018

Maintenance window: 03:00 AM – 05:00 AM EDT | 07:00 – 09:00 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Best regards,

SSLCertificate.com Support Team

 

update@ : 07:00 UTC | 03:00 AM EDT

Dear Customers,

The maintenance has started.

Please use credit cards (Visa, Master Card, American Express), account funds or bitcoins until the maintenance is over.

Thank you for your patience.

Kind Regards,

SSLCertificate.com Support Team

 

update @ 09:00 UTC | 05:00 AM EDT

Dear Customers,

We are glad to inform you that the maintenance has finished.

PayPal payments should go through without any issues or delays.

Thank you for your patience and understanding.

Kind Regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Saturday, 16th June 2018.

The timeframe for maintenance is as follows:

22:59 - 23:30 UTC
6:59 - 7:30 PM EDT

The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update @  6:59 PM EDT | 22:59 UTC

Dear Customers,

We would like to let you know that the maintenance has been started.

We will keep you updated here on its progress.

Kind regards,
SSLCertificate.com Support Team

 

Update @  7:16 PM EDT | 23:16 UTC

Dear Customers,

We are glad to let you know that the maintenance has been finished.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay up to several hours.

The maintenance does not affect any issued certificates.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated. 

Once the maintenance is completed or we have any additional details, we will update this post.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 02:40 UTC/ 10:40 PM EDT (June 13)

Dear Customers,

At the moment it is not possible to activate or reissue any SSL certificate.

We are checking the issue with Comodo and will update you via this news post once we have the details.

Thank you for your patience and understanding.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 03:15 UTC/ 11:15 PM EDT (June 13)

Dear Customers,

The issue is still ongoing.

When the issue is resolved or we have any updates we will let you know.

Please accept our sincere apologies for the inconvenience.

Your patience and understanding are highly appreciated.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 05:55 UTC/ 1:55 AM EDT

Dear Customers,

The issue with activations and reissues has been resolved.

However, the certificates may still be issued with delays. We will update this status post once we have the final confirmation about the resolution.

If you have any issues or questions, please contact our Support team.

Thank you for your understanding.

Kind regards,

SSLCertificate.com Support Team

 

update@ : 06:50 UTC/ 2:50 AM EDT

Dear Customers,

We are glad to inform you that the issue has been resolved.

If there are any issues or questions, our Support team is always here for you.

Kind regards,

SSLCertificate.com Support Team

 

Dear Customers,

We would like to let you know that on June 13, we will be disabling the activations and reissues of SSL certificates. Also, it will not be possible to download the certificate files in user accounts during this time.

The purpose is to make a check of integrity of our backend with COMODO system.

The scheduled timeframes for this check are below:

6:15 AM - 6:30 AM EDT | 10:15 - 10:30 UTC

Certificate purchases and renewals are not affected.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:15 UTC | 6:15 AM EDT June 13

Dear Customers,

This is to let you know that the maintenance has started.

It is not possible to activate, reissue or download SSL certificates.

We will let you know once the maintenance is completed.

Thank you for your patience!

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:30 UTC | 6:30 AM EDT June 13

Dear Customers,

We are glad to let you know that the maintenance is completed.

All SSL management options are enabled.

Thank you for understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:25 UTC | 6:25 AM EDT June 13

Dear Customers,

This is to let you know that the maintenance has been postponed.

We apologize for the inconvenience.

Once it starts, we will update you via this post.

Thank you for understanding.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:40 UTC | 6:40 AM EDT June 13

Dear Customers,

The maintenance has started.

It is not possible to activate, reissue or download SSL certificates.

As soon as the maintenance is completed, we will update this post.

Thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

 

update@: 10:55 UTC | 6:55 AM EDT June 13

Dear Customers,

The maintenance has been completed.

All SSL management options are enabled.

Thank you for your patience.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our upstream provider COMODO is currently performing an unscheduled maintenance.

Some of the submitted certificates are not being issued and get stuck on COMODO side.

The maintenance does not affect new and issued certificates in any way.

Unfortunately, there is no ETA at the moment, however, COMODO technical team is already addressing the issue.

We keep in touch with COMODO and will be glad to keep you updated via this post.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

 

update@: 17:20 UTC | 01:20 PM EDT

Dear Customers,

We are glad to let you know that the unscheduled maintenance has finished.

SSL certificates are issued in the usual manner now.

Thank you for your patience and understanding!

Kind regards,
SSLCertificate.com Support Team

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