News

Dear Customers,

Unfortunately, we are experiencing issues with the SSL activation process. Therefore, there may be issues during certificate activation. Our developers are working on the matter and doing their best to resolve it as soon as possible.

As soon as we have any new information, we will update this post.

Thank you for your patience and understanding.

Best Regards,
SSLCertificate.com Support Team

 

Update @ 9:38 AM EDT | 13:38 UTC

Dear customers,

Unfortunately,  we do not have any ETA when the issue will be resolved.

The corresponding team is currently working on fixing the issue as soon as possible.

The post will be updated once we have any news.

We thank you for the understanding on the matter!

Best Regards,
SSLCertificate.com Support Team

 

Update @ 12:03 PM EDT | 16:03 UTC

 

Dear customers,

We are glad to let you know that the issue is resolved now.

We appreciate your patience. 

Should you have any other queries, do not hesitate to contact us.

Best Regards,
SSLCertificates.com Support Team

Dear Customers,

This news is to inform you that our Upstream provider will be performing a scheduled maintenance on Thursday, May 2, 2019.

The timeframe for the maintenance is the following:

2:00 PM – 4:00 PM EDT

18:00 – 20:00 UTC


The maintenance will not affect existing, new, pending or issued SSLs in any way.

There may be connection timeouts with our upstream provider and you may receive intermittent errors when performing various actions with your certificates.

We sincerely apologize for any inconveniences this maintenance may cause.

Thank you for your patience and understanding on this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 18:00 UTC | 2:00 PM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 18:00 UTC | 4:00 PM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

We would like to inform you about the scheduled PayPal maintenance.

During this maintenance some PayPal payments may not go through.

Start date: Friday, May 3, 2019

Maintenance window: 1:00 AM –1:15 AM EDT | 05:00 – 05:15 UTC

If you face any issues with payments, feel free to contact our Support Team for further assistance.

We will update you once the maintenance is finished.

Thank you for your understanding.

Best regards,

SSLCertificate.com Support Team

 

update@ : 05:00 UTC | 1:00 AM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 05:15 UTC | 1:15 AM EDT

Dear Customers,

We are glad to let you know that the maintenance is successfully completed.

We thank you for your patience and understyanding on the matter.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our Sectigo (Comodo) upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with Sectigo CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

Update@: 10:53 UTC | 6:53 AM EDT

Dear customers,

We are glad to let you know that the issue with Sectigo signing servers is resolved now. All the pending orders have been issued and no new orders appear to fail.

We thank you for your understanding on the matter. Please let us know if any questions arise.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our Sectigo upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with Sectigo CA technical support and will be glad to keep you updated every three hours.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

Update@: 16:05 UTC | 12:05 PM EDT

Dear customers,

We are glad to let you know that the issue with Sectigo signing servers is resolved now. All the pending orders have been issued and no new orders appear to fail.

We thank you for your understanding on the matter. Please let us know if any questions arise.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our upstream provider Sectigo (Comodo)  is currently performing an unscheduled maintenance.

The maintenance affects all new SSL activations, resulting in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

Unfortunately, we do not have any ETA on the issue resolution.

We keep in touch with them and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

Update@: 10:35 UTC | 6:35 AM EDT

Dear customers,

We regret to let you know that the maintenance is still taking place on Sectigo side.  Sectigo Team is currently working on completing it. Unfortunately, we still do not have the ETA. We will update you in 3 hours or once the issue is resolved.

Please accept our sincerest apologies for the inconveniences and we thank you for your patience and understanding.

Kind regards,
SSLCertificate.com Support Team

Update@: 12:20 UTC | 8:20 AM EDT

Dear customers,

We are glad to inform you that Sectigo (Comodo) emergency maintenance is resolved now.  All SSL activations should be successful now.

We thank you for your patience and understanding on the matter!

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our SECTIGO/COMODO upstream provider is currently experiencing issues with their email servers.

Approval emails and other ones from SECTIGO/COMODO Certification Authority may be delivered with massive delays.

Unfortunately, we do not have ETA regarding the issue resolution.

We keep in touch with SECTIGO/COMODO CA technical support and will be glad to keep you updated every 2 hours.

Meanwhile, we encourage to use alternative Domain Control Validation methods: HTTP and DNS. You can find more about them here:

Feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Support Team

@update: 19:26 UTC | 3:26 PM EDT

Dear Customers,

We are glad to let you know that the issue with mailservers on SECTIGO/COMODO side has been fixed.

All emails from SECTIGO/COMODO should be received with no delays.

Thank you for your patience and understanding on this matter.

Kind regards,

SSLCertificate.com Support Team

Dear Customers,

This announcement is to inform you about a forthcoming scheduled maintenance, which will take place at COMODO Certificate Authority on Tuesday,  23rd April, 2019.

The timeframe for maintenance is as follows:

07:00 - 08:00 UTC 23rd April, 2019
3:00 AM - 4:00 AM EST 23rd April, 2019


The maintenance will not affect existing, new, pending or issued SSLs in any way.

It will not be possible to activate, reissue or cancel any COMODO SSL certificate within the aforementioned timeframe.

We thank you for your patience and understanding in this matter.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 07:00 UTC | 3:00 AM EDT

Dear Customers,

The maintenance has started.

We will keep you updated once it is finished.

Kind regards,
SSLCertificate.com Support Team

 

update@ : 7:30 UTC | 3:30 AM EDT

Dear Customers,

We are glad to let you know that the maintenance is finished.

Activations and reissues are re-enabled.

Feel free to contact us if you have any questions.

Kind regards,
SSLCertificate.com Support Team

Dear Customers,

Our COMODO/Sectigo CA upstream provider is currently experiencing issues with their signing servers.
As a result, the certificates may be issued and delivered with a delay.

We keep in touch with COMODO/Sectigo CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLCertificate.com Support Team

 

Update@: 5:58 PM UTC | 1:58 PM EDT

Dear Customers,

We are glad to confirm that the issue is resolved and all the pending orders are issued.

Please feel free to contact our Support Team if you need any help.

Thank you for your patience.

Best regards,

Namecheap.com Support Team

Dear Customers,

Our upstream provider Comodo/Sectigo is currently experiencing the issues with their system.

All SSL management options (activation, reissue, validation and download) will result in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

At the moment, we do not have any ETA about the issue resolution. We keep in touch with COMODO Technical team and will be glad to keep you updated through this post.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Suppport Team

 

Updated @ 5:19 PM EDT | 21:19 UTC

Dear customers,

We are glad to let you know that the issue is resolved now.

We thank you for your patience and understanding on the matter.

Kind regards,

SSLCertificate.com Support team

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