Date added: 03/03/2020 [Resolved] Delays in issuance of SSL certificates - March 3, 2020

Dear Customers,

We regret to let you know that Sectigo/COMODO upstream provider is currently experiencing issues with their signing servers. As a result, the certificates may be issued and delivered with a significant delay.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated when we have any news.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter. We assure you that after the issue is resolved, all queued SSL certificates will be issued and delivered to SSL admin email addresses.

Please accept our sincere apologies for the inconvenience.

Kind regards, Support Team


Updated@ 9:15 PM EST | 02:16 UTC (March 4th)

Dear Customers,

To our regret, the issue is still under the investigation on Sectigo side. We are closely monitoring the situation and will update you as soon as we have any news.

For now, we can see that the certificates are issued within 30-40 minutes after the validation is completed.

Please accept our sincerest apologies for any inconvenience the situation causes.

Kind regards, Support Team

Updated@ 9:53 PM EST | 02:52 UTC (March 4)

Dear Customers,

We are glad to let you know that the issue is now resolved. the certificates are issued normally now.

We thank you for your patience and understanding on the matter.

Kind regards, Support Team

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